Once a patient has booked an appointment and supplied us with their insurance information, our care coordinators will work with your insurance to establish an estimate of the co-pay, coinsurance or deductible that is owed by the patient for the visit. Gennev will communicate this to the patient and provide a secure payment link to collect that amount. The remaining balance will be billed to your insurance company, and once the claim has been processed, patients will receive an explanation of benefits notice in the mail of what was paid by the carrier. If there is a remaining balance after the insurance company has processed the claim, Gennev will issue a statement to the patient with their remaining balance owed.