Certain Gennev visits may have a copay. Most insurance companies list the different copay amounts right on your card, and they may be different depending on whether you’re seeing a primary care doctor or a specialist. After sharing your Member ID and insurance information, our Care Team will follow up within 24 hours confirming your eligibility, copayment, and current deductible amounts.

Our in-network Aetna coverage includes telehealth visits with our doctors as well as our RDNs. The number of visits covered is dependent on your specific plan. When you submit your insurance information through our secure portal, a member of our Care Team will get in contact about the number of visits covered by your Aetna plan.

Once a patient has booked an appointment and supplied us with their insurance information, our care coordinators will work with Aetna to establish an estimate of the copay, coinsurance, or deductible that is owed by the patient for the visit. Gennev will communicate this to the patient and provide a secure payment link to collect that amount. The remaining balance will be billed to your insurance company, and once the claim has processed, patients will receive an explanation of benefits notice in the mail of what was paid by the carrier. If there is a remaining balance after the insurance company has processed the claim, Gennev will issue a statement to the patient with their remaining balance owed.

You do not need to have a network referral to see one of our physicians or RDNs! Click this link to start creating your account and getting set up with your Gennev virtual visit.